Robert Andrew Drummond

Creative Technical Editor and Content Creator with extensive experience in software and traditional manufacturing environments. Adept at reviewing, evaluating, and designing online document help systems, user guides and training videos. A concise communicator with excellent training skills, at ease working in multilingual and high-intensity work environments; spoken Chinese and French.

• Supervised international team of technical and specification writers. Created and developed a context sensitive help system. Developed multilingual marketing materials, presented live demonstrations at major international software trade shows.

• Demonstrated experience researching and authoring help systems, training manuals, quick reference guides in the IT and manufacturing sectors.

• Comfortable and confident teacher with experience in program development, manual design, and the development of online educational software in multilingual environments.